Our Story

20+ Years of Global Emergency Response

From our headquarters in Miami, World Resort Rescue protects over 7 million resort guests every year across 100+ countries — with a multilingual team that never sleeps.

Who We Are

Born From a Simple Promise:
No Guest Left Alone

World Resort Rescue was founded more than two decades ago on a simple idea: a guest facing an emergency far from home should never have to face it alone. What began as a rapid-response service for a handful of partner resorts has grown into a global emergency assistance network serving more than 7 million beneficiaries annually across 100+ countries — from medical evacuations and air ambulance flights to legal aid and everyday travel crises.

What makes WRR different is how coverage works: it activates automatically at check-in at any partner resort. No enrollment forms, no age limits, no exclusions. Behind that simplicity is a 24/7/365 multilingual operations team in Miami, Florida, coordinating physicians, aircraft, attorneys, and embassies around the world — so that when the unexpected happens, help is already on the way.

Resort guests enjoying a protected vacation
20+
Years of Rapid Response
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Beneficiaries Annually
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Countries Covered
24/7
Always Available
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Proven Track Record
Mission & Values

What Drives Us Every Day

Three principles guide every call we answer, every flight we dispatch, and every guest we bring home safely.

01

Speed Saves Lives

In an emergency, every minute counts. Our operation is built for immediate response — physicians dispatched, aircraft airborne, and families informed without delay.

02
🤝

Care Without Exclusions

Coverage for every guest, at every age, in every condition — activated automatically at check-in. Protection should never come with fine print.

03
🌍

Everywhere You Travel

From resort pools to remote excursions in 100+ countries, our multilingual team follows your guests wherever the journey leads — beyond the resort gates.

WRR Certification Seal
Certified Protection

The WRR Seal — A Mark Guests Can Trust

The WRR seal displayed at partner resorts signifies that every guest on the property is protected by our full emergency assistance program — medical, aero-medical, legal, and travel support — from the moment they check in.

For over 20 years, leading resorts worldwide have displayed this seal as a promise to their guests: whatever happens, help is one call away, in any language, at any hour. It's a standard of care we've upheld across 7 million beneficiaries a year — and one we renew with every check-in.

Join the Resorts That Never Leave a Guest Alone

Become a WRR partner resort and give every guest automatic emergency protection — no enrollment, no age limits, no exclusions.

Become a Partner