Our Story

20+ Years of Global Emergency Response

From our headquarters in Miami, World Resort Rescue protects over 7 million resort guests every year across 100+ countries — with a multilingual team that never sleeps.

Who We Are

Born From a Simple Promise:
No Guest Left Alone

World Resort Rescue was founded more than two decades ago on a simple idea: a guest facing an emergency far from home should never have to face it alone. What began as a rapid-response service for a handful of partner resorts has grown into a global emergency assistance network serving more than 7 million beneficiaries annually across 100+ countries — from medical evacuations and air ambulance flights to legal aid and everyday travel crises.

What makes WRR different is how coverage works: it activates automatically at check-in at any partner resort. No enrollment forms, no age limits, no exclusions. Behind that simplicity is a 24/7/365 multilingual operations team in Miami, Florida, coordinating physicians, aircraft, attorneys, and embassies around the world — so that when the unexpected happens, help is already on the way.

Resort guests enjoying a protected vacation
20+
Years of Rapid Response
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Beneficiaries Annually
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Countries Covered
24/7
Always Available
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Proven Track Record
Mission & Values

What Drives Us Every Day

Three principles guide every call we answer, every flight we dispatch, and every guest we bring home safely.

01
⚡

Speed Saves Lives

In an emergency, every minute counts. Our operation is built for immediate response — physicians dispatched, aircraft airborne, and families informed without delay.

02
🤝

Care Without Exclusions

Coverage for every guest, at every age, in every condition — activated automatically at check-in. Protection should never come with fine print.

03
🌍

Everywhere You Travel

From resort pools to remote excursions in 100+ countries, our multilingual team follows your guests wherever the journey leads — beyond the resort gates.

WRR Certification Seal
Certified Protection

The WRR Seal — A Mark Guests Can Trust

The WRR seal displayed at partner resorts signifies that every guest on the property is protected by our full emergency assistance program — medical, aero-medical, legal, and travel support — from the moment they check in.

For over 20 years, leading resorts worldwide have displayed this seal as a promise to their guests: whatever happens, help is one call away, in any language, at any hour. It's a standard of care we've upheld across 7 million beneficiaries a year — and one we renew with every check-in.

Join the Resorts That Never Leave a Guest Alone

Become a WRR partner resort and give every guest automatic emergency protection — no enrollment, no age limits, no exclusions.

Become a Partner