The Vacation Voucher holder and Traveling Companions or a Vacation Voucher verified Guest who holds a valid Guest Certificate.

MEDICAL ASSISTANCE SERVICES

• Emergency Medical Evacuation (Evacuation/Repatriation)
• Pre-Trip Planning
• Medical Monitoring
• 24 Hour Nurse Helpline
• Prescription Replacement Assistance
• Medical, Behavioral, Dental, and Pharmacy Referrals
• Coordination of Benefits
• Emergency Medical Transportation
• Non-Emergency Commercial Transportation
• Return of Deceased Remains
• Return of Minor Children

TRAVEL ASSISTANCE SERVICES

• Pre-Trip Information
• 24/7 Emergency Travel Arrangements
• Translator and Interpreter Referral
• Emergency Travel Funds Assistance
• Legal Consultation & Referral
• Lost/Stolen Travel Documents Assistance
• Emergency Message Forwarding
• Lost Luggage Assistance

If your situation makes you think you need to use the service, you should contact us in person or through somebody else by calling +1 305 400-9857 or sending an email to clientservices@worldresortrescue.com. You should tell us your name and surname(s), hotel, booking number and check-in and check-out dates.

No, you should contact us in person or through someone else by telephone on +1 305 400-9857, if your situation makes you think you might need to use the service. The healthcare provider’s specialist medical team will tell you which healthcare center you need to go to.

The accommodation costs for the other members of the booking are covered at the same hotel and under the same conditions as your accommodation, for the duration of the period in which, for medical reasons, you cannot be transferred to your usual place of residence, or if, for duly certified medical reasons, you have to extend your stay beyond the original booking, up to a maximum of 14 days per member of the booking.

Yes, the healthcare provider can take care of passing on any urgent messages.

Yes. Someone will be provided to offer accurate translations remotely for the initial intervention if you require it.

Yes. In the case of the theft, loss or destruction of documents such as bank checks, traveler’s checks, fuel vouchers, credit or debit cards, transport tickets, and identity documents such as passports and visas, the provider undertakes, when required, to notify the issuing body for the purpose of cancellation and to carry out the procedures needed for their replacement, whenever it is possible for this to be done on your behalf.